FAQs

How can I contact lnchery?

If you have any inquiries or need assistance, feel free to reach out to us. Our dedicated team is here to help! Please send us an email at sale@lnchery.com. Our customer support team monitors emails Monday to Friday, from 9:00 AM to 5:30 PM, excluding holidays. You can expect a response within 2 business days.

What time is available for the customer service live chat?

Our customer support line and live chat services are available Monday to Friday, from 9 AM to 5 PM. Connect with us during these hours for real-time assistance.

When Will My Order Ship?

Orders are usually processed and shipped within 3 working days of purchase.

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.lnchery reserves the right to deny any return request.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.

* Cosmetics, Lingerie and underwear/shapewear are final sale for hygienic reasons.

 

What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E Check (i.e. using your regular Bank Account)

Need additional help? You can contact us on: sale@lnchery.com